Valid from: June 19, 2024
I. General provisions
Service Provider data:
Company name, legal form: |
INTERTICKET Ltd. |
Registered office, mailing address: |
1139 Budapest, Váci út 99. 6th floor |
Registration authority: |
Metropolitan Court as Court of Registration |
Company registration number: |
Cg. 01-09-736766 |
Tax number: |
10384709-2-41 |
E-mail address: |
interticket@interticket.hu |
Website address: |
|
Customer service and complaint handling: |
On weekdays from 9 AM to 8 PM, on weekends, non-working days and holidays from 10 AM to 7 PM through the Chat application available from any page of Jegy.hu. Additional customer service contact information in point II.1.n. |
Hosting service provider name: |
T-Systems Data Park |
Hosting service provider address: |
1087 Budapest, Asztalos Sándor u. 13. |
Phone number: |
(36)12660000 |
Accordingly, the GTC contains the following:
The Service Provider sells Admission Tickets valid for Events organized by the Event Organizer and related services as a commission agent, participating as an intermediary in ticket sales, or - in case of such contract with the Event Organizer - participating as an intermediary (agent). When the Service Provider sells Admission Tickets as a commission agent, the ticket buyer receives an invoice for the value of the Admission Tickets from the Service Provider, while when the Service Provider acts as an intermediary in selling admission tickets, the Event Organizer issues the invoice for the value of the Admission Tickets. In case of commission sales, the Service Provider qualifies as a trader, while in case of intermediary sales, the seller of the admission ticket (the trader) is the Event Organizer, and the Service Provider only helps sell the Admission Tickets as an intermediary (agent).
Basic information: who makes an offer and who accepts it?
The services and products listed in these GTC can be purchased by companies, organizations, and natural persons who have reached the age of 18. Providing any personal data constitutes the Buyer's declaration that they have reached the age of 18. The Webshop does not publish recommendations or advertisements for minors. By pressing the "Payment" or "Order with payment obligation" button, the Buyer accepts the terms of the Service contract, the provisions of these GTC and the individual conditions for purchasing specific products. With the creation of the contract (hereinafter: Contract ), the Buyer declares that they have become familiar with the conditions contained in these GTC - including the information contained in point II of the GTC - and have accepted them as binding, and have consented to the processing of their data necessary for using the Service within the scope defined in the GTC and the Data Protection Notice.
Basic information: is the contract between us written?
Contract language
Amendment of GTC
Definitions
Applicable legislation
II. Pre-contractual information for distance contracts according to Section 11 of Government Decree 45/2014 (II. 26)
a) The essential characteristics of the Event can be found on the Event's information page. The information page contains comprehensive information about the currently available tickets and their prices, in gross form (including VAT payable in each case), with reference to the legal Hungarian means of payment, in "HUF" format. The Service Provider does not sell products that would require unit price indication by law (products available in multiple packages or multi-piece products). In the Service Provider's webshop, the Buyer can view event data without registration.
b) The Service Provider's name can be found in point I.
c) The Service Provider's registered office, postal address, phone number, email address can be found in point I. The Service Provider sells Admission Tickets and other products sold through the System to Buyers as an intermediary (agent) of the Event Organizer or - according to the rules of the contract between the parties - as a commission agent. In case of commission sales, the service includes mediated services. In case of ticket sales, the Service Provider acts as a commission agent or intermediary of the Event organizer. The Event Organizer's name and postal address can be found in the event or event description. The Event Organizer's name and other identification data also appear on the Admission Ticket.
d) The Service Provider's place of business activity is the Registered Office indicated in point I. The consumer can submit complaints at the "Customer service and complaint handling contact" indicated in point I.
e) The total amount including general sales tax for the product or service according to the contract is contained on the so-called "cart" page of the purchase interface, indicating gross ticket prices, service fees and any shipping costs. The consumer cannot incur additional costs beyond the gross prices indicated here.
f) The Service Provider does not apply indefinite term or flat rate contracts. The amount of consideration includes all costs related to the given purchase.
g) The Buyer's individual subscriber or other contract with their telecommunications service provider may charge fees for the internet, mobile or other electronic connection of the device used to complete the purchase (mobile phone, phone, computer with internet connection, tablet, etc.), and possibly for special payment methods (e.g., mobile payment). However, the Service Provider itself does not use premium rate services.
h) The indicated prices contain the full amount of consideration increased by tax, expressed in Hungarian forints, gross prices, including the VAT amount. Due to the nature of the service, it is not possible to indicate unit prices. If the Buyer must pay a service fee for using the System, the System clearly indicates this during the purchase process. The service fee is the fee for the Service Provider's Service, not an amount charged for using bank cards or other payment methods. Additional information about the service fee can be found in point V of the GTC (Purchase price, payment and shipping conditions). Selected shipping methods (e.g., courier service) may involve additional costs, which the System clearly indicates. The total amount of consideration includes all costs. Besides usual bank card payment, the Service Provider accepts several payment methods, detailed descriptions of which are contained in the Service Provider's Buyer Information and Frequently Asked Questions. Payment and electronic ticket delivery to the email inbox provided by the Buyer occurs practically in real time, immediately. E-tickets cannot be shipped, the Service Provider delivers them electronically. Service performance is automatic, the performance deadline is immediate. Rules for complaint handling are contained in point XII of this document.
i) Information about the deadline and other conditions for exercising the consumer's withdrawal and termination rights is contained in point VII of this document and its annexes 2 and 3.
j) Information about the costs of returning the product is contained in point VII of this document and its annexes 2 and 3.
k) The Service Provider does not conduct transactions where the consumer would be obligated to reimburse the Service Provider's reasonable costs due to exercising their withdrawal and termination rights.
l) Based on Section 29 § (1) l) of Government Decree 45/2014 (II.26.), the Buyer cannot exercise their withdrawal or termination rights if the Admission Ticket for the Event is for a specific date (specific day, deadline). Information about additional conditions for exercising the consumer's withdrawal and termination rights is contained in point VII of this document and its annexes 2 and 3.
m) The legal obligations regarding defect liability and product liability are detailed in point VIII of this document and its Annex 4.
n) Customer service, complaint handling.
The Service Provider operates customer service every weekday from 9 AM to 8 PM, on non-working days and holidays from 10 AM to 7 PM. Based on experience, complaints are resolved fastest through the chat application accessible from any page of Jegy.hu. If you cannot or do not wish to use the chat function, you can send your complaint to customer service at the interticket@interticket.hu email address. (Please use the online@interticket.hu address only for streaming or video events.)
According to applicable law, warranty obligations do not apply to the product range sold by the Service Provider.
o) The Service Provider is not a signatory to and has not subjected itself to any code of conduct under the law on the prohibition of unfair commercial practices towards consumers.
p) The contract between the Service Provider and the Buyer is concluded for a definite period, lasting until the Event date in case of Admission Ticket purchase, or until visiting the Event (e.g., exhibition Admission Tickets not for specific dates), and until product receipt in case of other products.
q) The contract does not convert to an indefinite term contract.
r) During the purchase process, the Buyer has no obligations beyond paying the consideration.
s) The Buyer does not provide deposits or other financial guarantees to the Service Provider.
t) Digital data content operation, technical protection measures: Data server availability is above 99.9% annually. Data content is stored on multiple hard drives on servers using RAID technology. If one hard drive is damaged, the system remains operational with the remaining hard drives. Regular backups are made of the complete data content, so the original data content can be restored in case of problems.
u) Digital data content compatibility with hardware and software: The Service Provider stores displayed data in MSSQL and MySQL databases. Sensitive data is stored with appropriate encryption strength, using processor-built hardware support for encoding.
v) Consumer protection authority contacts are available at the following link: https://fogyasztovedelmireferens.hu/hatosagok-es-bekelteto-testuletek-elerhetosegei/ . Additional information about various legal enforcement options can be found in point XII of these GTC.
w) The conciliation body has jurisdiction over the out-of-court settlement of consumer disputes between consumers and businesses regarding product quality, safety, application of product liability rules, service quality, and contract conclusion and performance between the parties (consumer legal dispute). For this purpose, the conciliation body attempts to create an agreement between the parties. Conciliation bodies can issue binding decisions against businesses without a submission statement if the consumer request is well-founded and the damage claim to be enforced does not exceed 200,000 forints. The conciliation body advises consumers or businesses upon request about consumer rights and consumer obligations. The conciliation body is an independent body operating alongside county (metropolitan) chambers of commerce and industry. The competent conciliation body according to the Service Provider's registered office: Budapest Conciliation Body, registered office: 1016 Budapest, Krisztina krt. 99. III. floor 310., mailing address: 1253 Budapest, P.O. Box: 10. Additional information about conciliation body contacts can be found in point XII.5 of these GTC.
We draw the attention of our buyers residing in the European Union that if they have a cross-border consumer legal dispute - meaning their usual place of residence is not in Hungary - they can also use the online dispute resolution platform regarding products or services purchased over the internet. Additional information about various legal enforcement options can be found in point XII.5 of these GTC.
III. Buyer data
Registration with password entry makes it possible for the Buyer to provide their data only once rather than with each purchase. Registration is not a condition for purchasing in the Webshop, but registration can make repeat purchases simpler. Registration rules:
You can register by clicking the "Login/Registration" button and providing an email address and other data (additional details in the Data Protection Notice).
To prevent misuse of Buyers' data and email addresses, the Service Provider sends an email to the email address provided during registration, requesting the Buyer to confirm their registration. If registration confirmation does not occur within 48 hours, the Service Provider deletes the registration - or the created temporary buyer account. Simultaneously with registration confirmation, the Buyer is entitled to provide a password for secure access to their buyer account. The buyer account remains in temporary status until registration confirmation, and is permanently created with confirmation.
The Buyer bears full responsibility for the username and password pair belonging to their user account, and for all purchases and other activities conducted through it. The Buyer undertakes to immediately notify the Service Provider's customer service of any unauthorized use of their data or other breach of security. The Service Provider is not liable for damages arising from password storage or providing the username and password to third parties.
IV. Certain rules for online ticket purchasing
The Buyer has the opportunity to search in the Webshop according to various criteria, including by keywords and expressions. Additional information about recommendations - taking into account DSA regulation rules - can be found in Annex 7 of these GTC.
On the Webshop's opening page and on program pages in the "Our other offers" section, the Service Provider basically publishes paid advertisements, and fills unsold positions with editorial recommendations based on content marketing considerations.
"Cart" functions
If any Event appeals to you, you can place your Admission Ticket(s) in your virtual cart by clicking the "Add to cart" or similar button/word, which is a kind of "anteroom" to ordering. You can view the cart contents by clicking on the cart icon (drawing).
Before finally submitting your order, you can decrease, increase or delete the number of Admission Ticket(s) placed in the cart as desired.
What steps do you need to take to initiate an order?
To send your order, you need to provide your name, billing and other data by filling out the web form in the Webshop and select the desired payment method from the available options. If there is a registration option in the Webshop and you have already registered in our Webshop and logged into your account, our system pre-fills some data for your convenience.
What is recommended to do before sending your order? (data verification/correction)
Before you finalize your order, you can verify all your previously provided data and the product(s) you want to order, their quantities using a summary page. If you notice data entry errors, definitely correct them! If you want to change any content element of the cart or your data before final submission, you can still do so through the technical means provided by the Webshop (e.g., "Back" text/button or left-pointing arrow).
Sending the order and creation of your payment obligation
If you have verified that your provided data appears correctly and the cart contents correspond to the products you want to order, then after accepting these GTC and other indicated documents (checking checkbox), you can definitively send your order to the Service Provider by clicking the "Payment" button, which creates a payment obligation for you. Subsequently, payment - depending on the chosen payment method - occurs on the payment service provider's interface (this is the bank's data input interface; the Service Provider does not learn or store the data provided here).
4. Virtual waiting room
It may occur that very many ticket buyers want to buy tickets for a certain event simultaneously. If exceptional traffic is foreseeable, the Service Provider may provide a so-called virtual waiting room ("queuing") service in coordination with the Event Organizer.
The virtual waiting room enables ticket buyers to purchase their tickets with fair customer handling, observing the "first come, first served" principle. During virtual queuing it is advisable to monitor sales progress, because when a given ticket buyer's turn comes, typically limited time is available to enter the sales site.
The Event Organizer can determine when ticket sales begin. According to commonly used virtual waiting room settings, it is not worthwhile to join the queue much before the announced start time, because the program does not take this into account and randomly orders those already in queue at the announced ticket sales start time.
Virtual waiting room services may differ for individual events. If the virtual waiting room operation would differ from the above for a given event, the program indicates this.
V. Purchase price, payment and shipping conditions
4./A. Some of our Event Organizer partners have decided to apply so-called dynamic pricing for certain Events. Dynamic or demand-based pricing is a sophisticated pricing technology where prices are continuously reviewed and fine-tuned based on the relationship between supply and demand. Demand is influenced by numerous factors: the venue, the performers, the piece, the performance timing, the performance's success, how many people want to see it and when, but even weather and alternative program opportunities. During dynamic pricing, the system determines the current price taking into account these factors and the available seats for the performance. Therefore prices can change both upward and downward. During dynamic pricing, supply and demand conditions can induce different prices for different performances of the same program. Currently dynamically priced performances are marked by an icon or informative text. The marking draws attention to the fact that the performance's ticket prices can change at intervals determined by the Event Organizer (e.g., 15 minutes or 60 minutes). It may occur that prices for a performance marked with dynamic pricing do not change in all price categories, and it may also occur that a performance's tickets are priced with fixed pricing during certain periods and dynamic pricing during other periods, according to the Event Organizer's decisions. The icon or informative text indicating dynamic pricing provides information about the current state. It is possible that the Admission Ticket price changes while you search among programs, however the Admission Ticket price does not change after cart placement even if Admission Ticket prices have generally changed in the meantime. Please verify before purchase that the price indicated in the cart corresponds to your purchase intentions.
Gift vouchers are classified among money substitutes in Section 259 § point 15 of the VAT law, and as such are not subject to VAT payment obligation. The sale of money substitute instruments does not qualify as product sales, thus is exempt from invoice issuance obligation, provided that an accounting document is issued about the transaction. It is not possible to subsequently modify the issuer document data issued when purchasing gift vouchers.
Payment methods
The Webshop - regarding accepted payment methods - does not apply different conditions for payment operations due to reasons related to the Buyer's citizenship, residence or place of establishment, the payment account's account management location, the payment service provider's place of establishment, or the place of issuance of the cash substitute payment instrument within the Union.
Sales abroad
The ticket price is the event's consideration, which belongs to the organizer. The indicated ticket prices do not include the service fee. The service fee is the consideration for the website's ticket sales service, including:
Example of service fee calculation:
If the ticket selection page indicates a service fee of 3% + 400 forints on the ticket price, and you purchase a ticket with a gross price of 10,000 forints, the service fee will be 700 forints (3% of the ticket price is 300 forints + 400 forints), which includes VAT. Accordingly, the actually payable amount is gross 10,700 forints (10,000 HUF ticket price + 700 HUF service fee), which includes VAT.
In case of selecting certain payment methods, the service fee does not need to be paid, such as payment with SZÉP card, and it may also occur that the Service Provider agreed thus with the event organizer. The service fee amount is indicated on the ticket selection page, and the so-called cart page also contains the calculated, precise amount, and it is also visible on the page if no service fee is charged.
The Service Provider issues the invoice for the service fee.
V/A. Different provisions for SZÉP card payment
VI. Admission Ticket types; special rules for self-printed tickets (e-ticket)
Electronic voucher. After purchase, the Service Provider sends a confirmation email to the email address provided by the Buyer, which contains the voucher in the form of a clickable link, or as an attachment, or through a so-called landing page. The email contains the detailed data of purchased Admission Tickets and a voucher identifier. The Buyer must print the voucher and receive the purchased Admission Tickets at the venue's box office on the performance day by presenting the printed email.
E-ticket. After purchase, the Service Provider sends an email to the email address provided by the Buyer, which contains the e-ticket in the form of a clickable link, or as an attachment, or through a so-called landing page. The e-ticket is a full-value electronic Ticket. The number sequence and barcode on the e-ticket contains all necessary information for electronic entry. The barcode can also be electronically verified at the Event venue upon entry.
After payment, electronic voucher or e-ticket delivery to the Buyer's provided email inbox occurs practically in real time, immediately. Electronic vouchers and e-tickets cannot be shipped, the Service Provider delivers them electronically. Service performance is automatic.
VII. Withdrawal and termination rights
If the Buyer purchases an Admission Ticket for an online event that is available within a specified time interval and can be viewed once or multiple times within this time period (viewable video content, video on demand), then according to point m) of Section 29 § (1) of Government Decree 45/2014 (II.26.), by clicking the "Watch Video" button or starting to watch the video in any way, the Buyer gives their express, prior consent for the Service Provider to begin performance, and declares their acknowledgment that they can no longer exercise their 14-day withdrawal right, having already begun watching the video content.
a) In the withdrawal and termination rights cases detailed above, the Consumer is entitled - in case of a product sales contract - to withdraw within 14 days from receiving:
a) the product, b) in case of multiple product delivery, the last delivered product, c) in case of products consisting of multiple items or pieces, the last delivered item or piece, d) if the product must be delivered regularly within a specific period, the first delivery,
using the withdrawal and termination declaration template attached as Annex 2 of these GTC, or through other clear declaration to this effect. The Consumer can also exercise their withdrawal right during the period between the contract conclusion date and the product receipt date.
b) Beyond filling out the template attached as Annex 2 of the GTC, for e-tickets or vouchers not for specific dates (e.g., museum admissions usable anytime, etc.) the Buyer must indicate the code number on the e-ticket/voucher. They must also declare that they have not used the ticket. The ticket does not need to be sent because the Service Provider invalidates it electronically.
c) If the Buyer purchased not an Admission Ticket but some merchandising item, or received their non-specific date ticket in printed form via courier service, they must return it to the Service Provider's registered office (1139 Budapest, Váci út 99. 6th floor) no later than fourteen days from communicating withdrawal. The Buyer bears the cost of returning the goods. The Buyer is responsible for value decrease resulting from use beyond what is necessary to determine the product's nature, characteristics and operation.
d) If the Buyer lawfully withdraws from the contract, the Service Provider immediately, but no later than fourteen days from learning of the withdrawal, refunds the full amount paid by the consumer as consideration. The Service Provider refunds the due amount using the same payment method used by the Buyer. In case of product sales contracts, the Service Provider may withhold the amount due to the Buyer until the consumer has returned the product or clearly proven they sent it back.
e) Additional detailed information about withdrawal and termination rights is attached as Annex 3 of these GTC.
3. Procedure rules for exercising withdrawal rights
When is exercising withdrawal rights considered valid?
In case of written withdrawal, it must be considered validly exercised if the Consumer sends their declaration within 14 calendar days (even on the 14th calendar day) to the Service Provider. If the Consumer sends their withdrawal declaration by mail, the Service Provider considers the posting date for deadline calculation, if by email, then the email sending time. We recommend that the Consumer send their letter as registered mail so the posting date can be credibly proven, especially considering the following (burden of proof).
Which party bears the burden of proof?
The Consumer bears the burden of proving that they exercised their withdrawal right according to the provisions set forth in the applicable legislation.
What must the Service Provider do after the Consumer exercises their withdrawal right?
The Service Provider is obligated to confirm receipt of the Consumer's withdrawal declaration by email within a reasonable deadline.
What must the Consumer do after sending their withdrawal declaration?
Tickets (electronic codes) purchased in the Webshop operated by the Service Provider do not need to be returned, even if they were possibly printed. If the Consumer already purchased products, they are obligated to return the ordered product to 1139. Budapest, Váci út 99. 6th floor address without undue delay, but no later than 14 days from communicating their withdrawal declaration. The deadline is considered met if the Consumer sends (posts or gives to the courier they ordered) the product before the 14-day deadline expires.
Who bears the return shipping cost?
The cost of returning the product to the Service Provider's address is borne by the Consumer. The Service Provider does not take over arranging or covering return shipping costs from the Consumer. The Service Provider does not accept packages sent cash on delivery or postage due. Besides the product return costs, the Consumer bears no other costs related to withdrawal.
Consumer may be liable for product value decrease in case of withdrawal
The Consumer can only be held liable for value decrease in the Product if it resulted from use beyond what is necessary to determine the Product's nature, characteristics and operation. The Service Provider can therefore demand compensation for value decrease resulting from use beyond what is necessary to determine the Product's nature, characteristics and operation, and reasonable costs.
How long must the Webshop refund the purchase price and which elements in case of Consumer withdrawal?
If the Consumer withdraws from the contract, immediately, but no later than 14 days from receiving the Consumer's withdrawal declaration, the Service Provider refunds all consideration paid by the Consumer (product price), including shipping (delivery fee) costs, except additional costs that arose because the Consumer chose a shipping method different from the cheapest usual shipping method offered by the webshop.
When do we withhold the due amount?
The Service Provider is entitled to withhold the refund until it has received the product back, or the Consumer has credibly proven they sent it back: the Webshop considers whichever is earlier.
How do we pay the due amount to the Consumer?
During refund, the Service Provider uses the same payment method as used in the original transaction.
How do we examine returned packages in case of withdrawal or exchange?
After the package arrives at our company, unpacking and examining the returned product occurs in the presence of a three-person committee, which records minutes on site if the product is damaged or has other deficiencies (for example if the returned product was damaged, used, dirty, or incomplete).
VIII. Defect liability, product liability
IX. Service Provider Service limitations
X. Event rules
For outdoor Events that have rain venues, the Buyer automatically acknowledges by purchasing tickets that the Event Organizer can freely decide to hold the given event at the rain venue.
X/A. Different rules for online events
XI. Liability issues, and trademarks and copyrights appearing in the Webshop
7. Copyrights and consequences of their violation
The Webshop as a whole, its graphic elements, text, articles written in blog posts and technical solutions and service elements are under copyright protection or other intellectual property rights. The Service Provider and/or the Service Provider's contracted partner is the copyright holder or authorized user of all content, any copyrighted work, or other intellectual creation displayed during providing the Webshop and services available through the Webshop (including among others all graphics, photos and other materials, the Webshop interface's layout, editing, used software and other solutions, ideas, implementations).
Saving or printing the Webshop's content and individual parts to physical or other media - except if this is expressly permitted by applicable law - is only permitted with the Service Provider's prior written consent.
In case of using content without usage permission determined above, the Service Provider is entitled to demand damages, penalty and/or satisfaction.
Beyond the rights expressly defined in these GTC, using the Webshop or any provision of the GTC does not provide the Buyer any right to use or utilize any trade name or trademark in the Webshop.
The Service Provider reserves all rights to all elements of its service, especially to its domain name, related subdomains, all other domain names occupied by the Webshop, their subpages, and internet advertising surfaces. All activity aimed at listing, systematizing, archiving, breaking (hacking), reverse engineering source codes of the Webshop database is prohibited.
Without special agreement or using a service designed for this purpose, it is prohibited to modify, copy, place new data in, or overwrite existing data in the Webshop database by bypassing the interface provided by the Webshop or search engines.
8. Data, information, consumer reviews communicated by the Buyer
The Webshop user is fully responsible for information delivered to the Service Provider by using the site, thus in content, regarding their authenticity and regarding any related copyrights. Additional detailed relevant rules - taking into account DSA regulation rules - are contained in Annex 7 of this document. The Webshop user consents to storing and using data and information they provide for statistical analyses and other business purposes that do not violate personal data protection in any form and with any current or future device, including all content, audio and video content they send even through third parties.
The Service Provider does not provide access to consumer reviews of products or collect such reviews.
9. Conditions for waiving rights
Waiving any rights by the Service Provider is only valid in case of express written declaration to this effect. If the Service Provider does not exercise any right it is entitled to under these GTC, this cannot be considered waiving that right.
XII. Complaint handling method
2. Complaint handling
When can you make a complaint?
You can make a complaint with the Service Provider about the webshop's and every person acting in the webshop's interest or favor's behavior, activity or omission that is directly connected to marketing or selling product(s) to you.
How can you make your complaint?
You can make your complaint through the customer service contacts indicated in point I of these GTC.
Your complaint must contain the following information for the Service Provider to be able to act:
a. Information that enables the Service Provider to contact you (i.e., name and address, phone number and/or email address);
b. Sufficient information regarding the purchase transaction: the name and contact information of the person who purchased the ticket, especially the email address used during purchase, transaction identifier, performance name and time, in case of seated performances the seats for which the purchased tickets were valid, bank identifier (if available);
c. Sufficient information to identify the Service Provider's or Event Organizer's illegal behavior (that made the complaint necessary);
d. If you are not the ticket purchaser, authorization received from the ticket buyer;
e. If you do not send the complaint from the email used during ticket purchase, proof that you are the ticket buyer.
We understand how frustrating any inconvenience related to Event conduct or ticket purchase can be, but our customer service has great experience handling justified complaints. However, for quick action it is essential that you formulate your complaint in a cultured tone, containing the above data.
Where can you make a complaint?
You can present your consumer complaints about the Product or the Webshop's sales activities primarily directly through the customer service contacts indicated in point I of these GTC.
Rules for investigating verbal complaints
The Service Provider basically does not conduct personal and telephone complaint handling. Please use the customer service contacts indicated in point I of these GTC when making your complaint.
The Service Provider examines verbal complaints immediately to the extent possible and remedies them as necessary if it has the opportunity. If you do not agree with complaint handling or immediate complaint investigation is not possible, then the Service Provider makes minutes about the complaint.
Rules regarding minutes
In case of verbal complaints communicated using electronic communication service, the Service Provider sends you a copy of the minutes no later than simultaneously with the substantive response - no later than within 30 days. The Webshop is obligated to preserve the complaint minutes copy for three years from recording the complaint and present it to control authorities. The Service Provider provides telephone or other telecommunication device recorded complaints with unique identifiers, which later simplifies complaint retrieval.
In other matters when processing verbal complaints, the Webshop proceeds according to rules for written complaints.
Written complaint
The Service Provider substantively responds to written complaints within 30 days and arranges for their communication.
In case of complaint rejection, the Service Provider informs you about rejection reasons. In case of complaint rejection, the Service Provider is obligated to inform you in writing about which authority or conciliation body procedure you can initiate with your complaint according to its nature. The information must also contain the competent authority's or the conciliation body according to your residence or domicile's registered office, telephone and internet contact information, and mailing address. The information must also extend to whether the Service Provider uses conciliation body procedure to settle consumer legal disputes.
If a possibly existing consumer legal dispute between the Service Provider and Buyer is not settled during negotiations with the Service Provider, the Buyer qualifying as a consumer can turn to the competent conciliation body according to their residence or domicile and initiate the body's procedure, or can turn to the competent conciliation body according to the Service Provider's registered office. Overall, the following legal enforcement opportunities are open to Buyers qualifying as consumers: (i) Conciliation body procedure; (ii) Complaint filing with consumer protection authority; (iii) Dispute resolution procedure through the EU online dispute resolution platform; (iv) Initiating court procedure.
Initiating conciliation body procedure
The conciliation body has jurisdiction for out-of-court settlement of consumer legal disputes.
The Consumer definition is contained in Annex 5. A precondition for turning to the conciliation body is that the consumer attempts to settle the legal dispute with the Service Provider. Conciliation body procedure begins upon the Consumer's request. The request must be submitted in writing to the conciliation body president. The consumer can turn to the conciliation body according to their residence or domicile (conciliation body jurisdictions and contacts can be found in dropdown). The request must contain:
The request must include the document or its copy (excerpt) whose content the Consumer refers to as evidence, especially the Service Provider's written declaration of complaint rejection, in its absence other written evidence available to the Consumer about attempting the prescribed consultation. If the Consumer acts through an authorized representative, the authorization must be attached to the request. In case of submitting identical content, repeated complaints containing no new information, the conciliation body may omit investigation.
The Service Provider bears cooperation obligation during conciliation body procedure. Consumer protection authority has jurisdiction in case of violation. The Service Provider is obligated to send its response to the conciliation body within the procedure. Conciliation bodies proceed online and only hold personal hearings at consumer request. At online hearings, the business's representative authorized to create agreement is obligated to participate online. If the consumer requests personal hearing, the business's representative authorized to create agreement is obligated to participate at least online at the hearing.
Conciliation bodies can issue binding decisions against businesses without submission statements if the consumer request is well-founded and the damage claim to be enforced does not exceed 200,000 forints. For claims exceeding this amount, without submission statements, conciliation body decisions contain recommendations. The Service Provider has not made a general submission statement. If the business does not fulfill the decision, the consumer can request the court to provide the obligation with an enforcement clause. After this the consumer can initiate enforcement procedure against the business for fulfillment. The binding decision is thus an immediately enforceable decision. If the consumer's claim exceeds the 200,000 forint amount limit and the business does not make a submission statement, the conciliation body can only issue advisory decisions.
8 conciliation bodies operate, whose jurisdictional areas are as follows:
Budapest Conciliation Body-Budapest
Baranya County Conciliation Body - Baranya County, Somogy County, Tolna County
Borsod-Abaúj-Zemplén County Conciliation Body - Borsod-Abaúj-Zemplén County, Heves County, Nógrád County
Csongrád-Csanád County Conciliation Body - Békés County, Bács-Kiskun County, Csongrád-Csanád County
Fejér County Conciliation Body - Fejér County, Komárom-Esztergom County, Veszprém County
Győr-Moson-Sopron County Conciliation Body - Győr-Moson-Sopron County, Vas County, Zala County
Hajdú-Bihar County Conciliation Body - Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County
Pest County Conciliation Body - Pest County
Besides these centers, personal hearings can still occur in county seats at the consumer's choice.
1. Baranya County Conciliation Body Address: 7625 Pécs, Majorossy Imre u. 36. Phone number: (72) 507-154; (20) 283-3422 Chairman: Dr. Réka Gőbölös Website: www.baranyabekeltetes.hu Email: info@baranyabekeltetes.hu ; kerelem@baranyabekeltetes.hu |
2. Borsod-Abaúj-Zemplén County Conciliation Body Address: 3525 Miskolc, Szentpáli u. 1. Mailing address: 3501 Miskolc P.O. Box 376. Phone number: (46) 501-090 Chairman: Dr. Péter Tulipán Website: www.bekeltetes.borsodmegye.hu Email: bekeltetes@bokik.hu |
3. Budapest Conciliation Body Address: 1016 Budapest, Krisztina krt. 99. Mailing address: 1253 Budapest P.O. Box 10. Phone number: (1) 488-2131 Chairman: Dr. Éva Veronika Inzelt Website: www.bekeltet.bkik.hu Email: bekelteto.testulet@bkik.hu |
4. Csongrád-Csanád County Conciliation Body Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: (62) 554-250/118 ext. Chairman: Dr. Péter Károly Horváth Website: www.bekeltetes-csongrad.hu Email: bekelteto.testulet@csmkik.hu |
5. Fejér County Conciliation Body Address: 8000 Székesfehérvár, Hosszúséta tér 4-6. Phone number: (22) 510-310 Chairman: Dr. Csilla Csapó Website: www.bekeltetesfejer.hu Email: bekeltetes@fmkik.hu |
6. Győr-Moson-Sopron County Conciliation Body Address: 9021 Győr, Szent István út 10/A. Phone number: (96) 520-217 Chairman: Dr. Beáta Bagoly Website: www.bekeltetesgyor.hu/hu ; www.gymsmkik.hu/bekelteto Email: bekeltetotestulet@gymskik.hu |
7. Hajdú-Bihar County Conciliation Body Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone number: (52) 500-710; (52) 500-745 Chairman: Dr. Zsolt Hajnal Website: www.hbmbekeltetes.hu Email: bekelteto@hbkik.hu |
8. Pest County Conciliation Body Address: 1055 Budapest, Balassi Bálint utca 25. 4th floor 2. Mailing address: 1364 Budapest, P.O. Box: 81 Phone number: (1) 792-7881 Chairman: Dr. Géza Nadrai Website: www.panaszrendezes.hu ; www.pestmegyeibekelteto.hu Email: pmbekelteto@pmkik.hu |
If you detect violation of your consumer rights, you can turn with a complaint to the competent consumer protection authority according to your residence. After evaluating the complaint, the authority decides about conducting consumer protection procedure. Consumer protection authority acts upon request or officially, examining the Service Provider's market behavior from a consumer protection perspective. Your individual matter is resolved by the conciliation body, meaning consumer protection authority transfers the applicant's matter to the conciliation body in this case. The legislation designated government offices as general consumer protection authorities. Government office contacts: https://fogyasztovedelmireferens.hu/hatosagok-es-bekelteto-testuletek-elerhetosegei/
In case of consumer legal disputes related to online sales contracts, there is opportunity for consumers to settle their cross-border legal disputes related to online purchases electronically through electronic complaint submitted through the online platform available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU . For this, nothing more needs to be done than the consumer registers on the online platform available at the above link, fills out a complete request, then sends it electronically to the conciliation body through the platform. Thus consumers can simply enforce their rights despite distances.
If the Buyer does not turn to a conciliation body or the procedure did not lead to results, they have the opportunity to turn to court for legal dispute settlement within civil procedure according to Act V of 2013 on the Civil Code and Act CXXX of 2016 on Civil Procedure. The lawsuit must be initiated with a statement of claim. All documents whose content the Buyer refers to as evidence must be attached to the statement of claim.
The statement of claim must indicate the following information:
XIII. Final provisions
Regulation (EU) 2021/784 of the European Parliament and Council on addressing the dissemination of terrorist content online, and Act CVIII of 2011 on certain issues of information society services establish rules for addressing misuse aimed at public dissemination of online terrorist content. The Service Provider is obligated to designate a contact point according to the above legislation. The Service Provider's contact point data: a) name: INTERTICKET Ltd., b) member state of registered office: Hungary, c) contact point (email address): OTT@interticket.hu d) contact point language: Hungarian, English.
The contact point can only be used for addressing online terrorist content dissemination. For other types of inquiries, please contact customer service. Additional rules related to addressing online terrorist content dissemination are contained in Annex 6 of these GTC.
The Service Provider's sole contact point is available in Hungarian and English at the following email address: DSA@interticket.hu. Contact point communication is not based exclusively on automated tools, but primarily on human resource application. Detailed DSA regulation information is available in Annex 7 of these GTC.
Annex 1
INTERTICKET Ltd.'s contract with ticket office ticket buyers
The rules contained in point X of these GTC also apply to those buying Tickets in ticket offices, about which the ticket office - according to its existing contract - is obligated to inform the ticket buyer.
Annex 2
Withdrawal/Termination Declaration Template
(Please fill out and return only if you intend to withdraw from/terminate the contract, if you purchased a ticket not for a specific date, or if you purchased not a ticket but other goods.)
"Addressee: InterTicket Ltd.
1139 Budapest, Váci út 99. 6th floor
I/We the undersigned declare that I/we exercise my/our withdrawal/termination right regarding the contract for the sale of the following product(s) or provision of the following service:
Contract conclusion (ticket purchase) date /receipt date:
Electronic ticket code number / in case of online event, or other goods purchase, the invoice number belonging to the purchase:
Under criminal liability I declare that I have not used the ticket / have not viewed the online event. (Only if ticket purchase occurred.)
Consumer(s) name:
Consumer(s) address:
Email address used during purchase:
Consumer(s) signature: (only for declarations made on paper)
Date:..."
Annex 3
Information about withdrawal rights
Withdrawal is the consumer's right
The rights listed here belong to Buyers qualifying as consumers (hereinafter: "Consumer" -- see also Definitions in Annex 5). Accordingly, companies, institutions, associations, etc. (legal entities) cannot exercise withdrawal rights according to the below.
If you purchased a ticket not for a specific date (e.g., museum admissions usable anytime, etc.) or if besides the ticket you purchased other products (e.g., books, publications, merchandising products, etc.), you are entitled to withdraw from this contract within 14 days without justification. The withdrawal/termination deadline according to Section 20 § of Government Decree 45/2014 (II. 26.), in case of product sales contracts, is fourteen (14) days from the day of receipt of:
a) the product,
b) in case of multiple product delivery, the last delivered product,
c) in case of products consisting of multiple items or pieces, the last delivered item or piece,
d) if the product must be delivered regularly within a specific period, the first delivery,
by the Consumer or a third party designated by them, other than the carrier.
Consumers are not entitled to withdrawal rights when purchasing Admission Tickets/season tickets for specific dates or periods, since Government Decree 45/2014 (II. 26.) does not provide this right for service contracts related to leisure activities when a specific performance deadline or period is stipulated in the contract.
If the Buyer purchases an Admission Ticket for an online event available within a specified time interval and viewable once or multiple times within this time period (viewable video content, video on demand), then according to point m) of Section 29 § (1) of Government Decree 45/2014 (II.26.), by clicking the "Watch Video" button or starting to watch the video in any way, the Buyer gives their express, prior consent for the Service Provider to begin performance, and declares their acknowledgment that they can no longer exercise their 14-day withdrawal right, having already begun watching the video content.
If you wish to exercise your withdrawal/termination right, communicate your clear declaration containing your withdrawal/termination intention (for example by letter sent by post, fax or email) to the following address: InterTicket Ltd., registered office: 1139 Budapest, Váci út 99. 6th floor, email: interticket@interticket.hu . For this purpose, you can also use the withdrawal/termination declaration template found in Annex 2. You exercise your withdrawal/termination right in time if you send your withdrawal/termination declaration before the above-indicated deadline expires.
Procedure rules for exercising withdrawal rights
When is exercising withdrawal rights considered valid?
In case of written withdrawal, it must be considered validly exercised if the Consumer sends their declaration within 14 calendar days (even on the 14th calendar day) to the Service Provider. If the Consumer sends their withdrawal declaration by mail, the Service Provider considers the posting date for deadline calculation, if by email, then the email sending time. We recommend that the Consumer send their letter as registered mail so the posting date can be credibly proven, especially considering the following (burden of proof).
Which party bears the burden of proof?
The Consumer bears the burden of proving that they exercised their withdrawal right according to the provisions set forth in the applicable legislation.
What must the Service Provider do after the Consumer exercises their withdrawal right?
The Service Provider is obligated to confirm receipt of the Consumer's withdrawal declaration by email within a reasonable deadline.
What must the Consumer do after sending their withdrawal declaration?
In case of withdrawal, the Consumer is obligated to return the ordered Product to the Service Provider's address indicated in point I of these GTC without undue delay, but no later than 14 days from communicating their withdrawal declaration. The deadline is considered met if the Consumer sends (posts or gives to the courier they ordered) the Product before the 14-day deadline expires.
Who bears the return shipping cost?
The cost of returning the Product to the Service Provider's address is borne by the Consumer. The Service Provider does not take over arranging or covering return shipping from the Consumer. The Service Provider does not accept packages sent cash on delivery or postage due. Besides Product return costs, the Consumer bears no other costs related to withdrawal.
Consumer may be liable for Product value decrease in case of withdrawal
The Consumer can only be held liable for value decrease in the Product if it resulted from use beyond what is necessary to determine the Product's nature, characteristics and operation. The Service Provider can therefore demand compensation for value decrease resulting from use beyond what is necessary to determine the Product's nature, characteristics and operation, and reasonable costs.
How long must the Webshop refund the purchase price and which elements in case of Consumer withdrawal?
If the Consumer withdraws from the contract, immediately, but no later than 14 days from receiving the Consumer's withdrawal declaration, the Service Provider refunds all consideration paid by the Consumer (product price), including shipping (delivery fee) costs, except additional costs that arose because the Consumer chose a shipping method different from the cheapest usual shipping method offered by the Service Provider.
When do we withhold the due amount?
The Service Provider is entitled to withhold the refund until it has received the product back, or the Consumer has credibly proven they sent it back: the Webshop considers whichever is earlier.
How do we pay the due amount to the Consumer?
During refund, the Service Provider uses the same payment method as used in the original transaction. Using such refund method does not burden the Consumer with any additional costs.
How do we examine returned packages in case of withdrawal or exchange?
After the package arrives at our company, unpacking and examining the returned product occurs in the presence of a three-person committee. This is necessary to avoid possible later misunderstandings (for example, that the returned product was damaged, used, dirty, or incomplete).
Annex 4
INFORMATION ABOUT WARRANTY AND GUARANTEE RIGHTS
We draw our dear Buyers' attention to the fact that we publish the information contained in this annex based on legal obligation, some of what it contains does not apply to products sold by the Service Provider. If you have any questions about warranty and guarantee rights you are entitled to, please contact our customer service at the contacts indicated in point I of these GTC.
You can exercise the rights provided in this information if the Webshop performed defectively for you. We speak of defective performance when the Webshop's service (the Product) does not meet quality requirements established in the Contract or by law. It is important that the Webshop did not perform defectively if you knew or should have known about the defect at the time of contract conclusion (e.g., in case of quality-reduced discounted Products).
The Webshop's service (the Product or other related services) is considered contractual if the following are fulfilled:
a) it must correspond to the description, quantity, quality, type contained in the contract, and must have the functionality, compatibility, interoperability and other characteristics according to the contract;
b) it must be suitable for any purpose determined by the consumer, which the consumer brought to the Webshop's knowledge at latest when concluding the contract, and which the business accepted;
c) it must have all accessories and instructions determined in the contract - including instructions for installation, setup instructions, and customer service support -; and
d) it must provide updates determined in the contract.
Additional condition for contractual performance is that the Product or the Webshop's other service:
(i) be suitable for purposes that law, technical standard or applicable code of conduct prescribes for the same type of service in the absence of technical standards;
(ii) have the quantity, quality, performance and other characteristics - especially regarding functionality, compatibility, accessibility, continuity and security - that consumers can reasonably expect for the same type of service, taking into account public statements - especially in advertisements or on labels - by the Webshop, its representative or others participating in the sales chain about the service's specific characteristics;
(iii) must have accessories and instructions reasonably expected by consumers - including packaging and installation instructions -; and
(iv) must correspond to the characteristics and description of the service that the Webshop presented as a sample or model before contract conclusion or made available as a trial version.
Important: The Webshop's service does not need to comply with the public statement mentioned in point (ii) if the Webshop proves that
a) it did not know and did not need to know the public statement;
b) the public statement was already appropriately corrected by the time of contract conclusion; or
c) the public statement could not have influenced the consumer's contract conclusion decision.
Defective performance in case of goods sales contract
The Webshop performs defectively if the Product's defect results from unprofessional installation, provided that
a) installation was part of the sales contract and was performed by the Webshop or under the Webshop's liability assumption; or
b) the consumer had to perform installation, and unprofessional installation was a consequence of deficiencies in installation instructions provided by the Webshop - or in case of goods containing digital elements, by the digital content or digital service provider.
If according to the sales contract the Webshop installs the goods (Product) or installation occurs under the Webshop's liability assumption, performance is considered completed by the Webshop when installation is finished.
For goods containing digital elements, if the sales contract provides for continuous provision of digital content or digital service for a specific duration, the Webshop is liable for defects in the goods' digital content or digital service, if the defect
a) for continuous provision not exceeding two years, occurs or becomes recognizable within two years from goods delivery; or
b) for continuous provision exceeding two years, occurs or becomes recognizable during the entire continuous provision period.
Defective performance for goods containing digital elements
For goods containing digital elements, the Webshop must ensure that the consumer receives notification about updates to the goods' digital content or related digital service - including security updates - necessary to maintain the goods' contractual compliance, and must ensure the consumer actually receives them.
The Webshop must ensure update availability for the following durations:
If the sales contract
a) provides for one-time provision of digital content or digital service, then for as long as reasonably expected by the consumer based on the goods and digital elements' type and purpose, and individual circumstances and contract nature; or
b) provides for continuous provision of digital content or digital service for a specific period, then for continuous provision not exceeding two years, for two years from goods delivery, or for continuous provision exceeding two years, during the entire continuous provision period.
If the consumer does not install provided updates within a reasonable deadline, the Webshop is not liable for goods defects if they result exclusively from not applying the relevant update, provided that
a) the Webshop informed the consumer about update availability and consequences of the consumer's failure to install; and
b) the consumer's failure to install the update or incorrect installation by the consumer is not attributable to deficiencies in installation instructions provided by the Webshop.
Defective performance cannot be established if at contract conclusion the consumer received separate information that a specific characteristic of the goods differs from the requirements described in this Information, and when concluding the sales contract the consumer specifically, expressly accepted this difference.
Relationship between warranty and guarantee
Warranty and guarantee rights apply alongside each other. The basic difference is that in case of warranty, burden of proof rules are established more favorably for the Consumer.
Defective performance
A Product qualifies as defective if it does not meet quality requirements in effect when placed on the market, or if it does not have characteristics described by the manufacturer.
It does not qualify as defective performance if the entitled party knew or should have known about the defect at contract conclusion time.
In consumer contracts, until proven otherwise, defects discovered by the Consumer within one year of performance are presumed to have existed at performance time, except if this presumption is incompatible with the thing's nature or the defect's character.
Defect liability
In case of the Webshop's defective performance, you can assert defect liability claims against the Webshop according to Civil Code and Government Decree 373/2021 (VI.30) rules. For new products purchased under consumer contracts, you can assert your warranty claims within a 2-year limitation period from receipt time, for product defects that already existed when the product was delivered. You cannot assert defect liability rights beyond the two-year limitation period.
For used products, a limitation period shorter than 2 years can be stipulated. The Webshop provides 1-year warranty for all used products it sells, meaning you can assert defect liability claims within a 1-year limitation period. If it is not a consumer contract, the entitled party can assert warranty claims within a 1-year limitation period from receipt. You can assert defect liability claims directly against the Webshop.
a) Claims assertable under defect liability
You can - at your choice - request repair or replacement, except if fulfilling your chosen claim is impossible or would involve disproportionate additional costs for the Webshop compared to fulfilling other claims. If you did not or could not request repair or replacement, you can demand proportional consideration reduction or you can repair the defect at the Webshop's expense yourself or have it repaired by others, or - as a last resort - withdraw from the contract. Withdrawal is not possible due to insignificant defects.
The deadline available for repair begins when the consumer good is received.
You are obligated to communicate the defect immediately after discovering it, but no later than two months from defect discovery to the Webshop.
You can switch from your chosen defect liability right to another, but must bear the switching costs, except if it was justified or the Webshop gave cause for it.
If you assert your warranty claim regarding a part of the Product that can be separated from the Product - regarding the indicated defect - the warranty claim does not qualify as asserted for other parts of the Product.
b) Service Provider exemption from defect liability obligation
Within 6 months of contract performance (12 months for goods and goods containing digital elements sales), asserting your defect liability claim has no other condition beyond communicating the defect, if you prove you purchased the Product from the Webshop (by presenting invoice or invoice copy). In such cases the Webshop is only exempt from warranty if it defeats this presumption, meaning proves the Product's defect arose after delivery to you.
If the Webshop can prove the defect cause arose due to reasons attributable to you, it is not obligated to grant your asserted warranty claim. However, after six months (12 months for goods and goods containing digital elements sales) from performance, you must prove that the defect you discovered already existed at performance time.
Defect liability rules for goods sales consumer contracts
The Webshop can refuse to make goods contractual if repair or replacement is impossible, or would result in disproportionate additional costs for the Webshop, considering all circumstances, including the service's value in faultless condition and the breach's severity.
The consumer is also entitled to demand - proportional to the breach's severity - proportional consideration reduction or terminate the sales contract if
a) the Webshop did not perform repair or replacement, or performed it but did not fully or partially fulfill the conditions defined below, or refused to make goods contractual;
b) repeated performance defect occurred despite the Webshop attempting to make goods contractual;
c) the performance defect is so severe that it justifies immediate price reduction or immediate sales contract termination; or
d) the Webshop did not undertake to make goods contractual, or circumstances clearly show the Webshop will not make goods contractual within reasonable deadline or without significant harm to the consumer.
If the consumer wishes to terminate the sales contract citing defective performance, the Webshop bears the burden of proving the defect is insignificant.
The consumer is entitled to withhold the remaining purchase price - proportional to the breach's severity - partially or entirely until the Webshop fulfills obligations related to contractual performance and defective performance.
The reasonable deadline available for performing goods repair or replacement must be calculated from when the consumer communicated the defect to the business.
The consumer must make goods available to the Webshop for repair or replacement performance.
Conditions:
The Webshop must ensure at its own expense taking back replaced goods. If repair or replacement makes removing goods necessary that were installed according to the goods' nature and purpose - before the defect became recognizable - then the repair or replacement obligation includes removing non-compliant goods and installing replacement or repaired goods, or bearing removal and installation costs.
Consideration reduction is proportional if its amount equals the difference between the value due to the consumer in case of contractual performance and the value of goods actually received by the consumer.
The consumer's defect liability right to terminate the sales contract can be exercised through a legal declaration expressing the termination decision addressed to the Webshop.
If defective performance affects only a specific part of goods provided under the sales contract, and conditions for exercising termination rights exist for those, the consumer can terminate the sales contract only regarding defective goods, but can also terminate regarding any other goods acquired together with them, if the consumer cannot reasonably be expected to keep only contractual goods.
If the consumer terminates the sales contract entirely or - according to the above paragraph - regarding some goods provided under the sales contract, then
a) the consumer must return affected goods to the Webshop at the Webshop's expense; and
b) the Webshop must immediately refund the purchase price paid by the consumer for affected goods as soon as it receives the goods or proof of goods return.
Product liability
In case of Product (movable thing) defects, the Buyer qualifying as a consumer can - at their choice - withdraw (see point 6) or assert product liability claims.
However, you are not entitled to assert defect liability and product liability claims simultaneously, in parallel for the same defect. However, if product liability claims are successfully asserted, you can assert defect liability claims against the manufacturer regarding the replaced product or repaired part.
a) Claims assertable under product liability
As product liability claims you can only request defective product repair or replacement. In case of asserting product liability claims, you must prove the product defect.
You can assert your product liability claim within two years from the product's market placement by the manufacturer. After this deadline expires, you lose this entitlement. You must communicate defects to the manufacturer without delay after defect discovery. Defects communicated within two months of defect discovery are considered communicated without delay. The consumer is liable for damages resulting from delayed communication.
b) Manufacturer exemption from product liability obligation
The manufacturer, distributor is only exempt from product liability obligation if they can prove that:
For exemption, the manufacturer, distributor needs to prove only one reason.
Warranty
In case of defective performance, the Webshop is obligated to provide warranty for new durable consumer goods (e.g., technical articles, tools, machines) listed in Government Decree 151/2003 (IX. 22.) on mandatory warranty for certain durable consumer goods, as well as their accessories and components within the scope defined there.
The decree's (material) scope extends only to new Products and only to products sold under consumer contracts concluded in Hungary's territory and listed in the decree's annex.
Only Buyers qualifying as consumers can assert warranty rights.
The Webshop communicates warranty duration for individual Products at latest through data on the warranty card (guarantee card) given when the Product is received by the Buyer.
The Webshop is only exempt from warranty obligation if it proves the defect cause arose after performance.
Warranty duration
Missing these deadlines results in loss of rights. The repair time during which you cannot use the Product for its intended purpose does not count toward warranty time.
The warranty period begins on the day of Product delivery to you, or if the Webshop or its agent performs installation, on the installation day. If you have the consumer good installed more than six months after delivery, then the warranty period start time is the consumer good delivery day.
In case of Product or Product part replacement (repair), warranty time begins again for the replaced (repaired) Product (product part), and regarding defects appearing as repair consequences.
Claims assertable under warranty
In case of defects falling under warranty, you can:
Defects excluding warranty claim assertion
Defects are not covered by warranty if their cause arose after Product delivery to you, for example, if the defect was caused by:
Procedure for warranty/defect liability claims (for Buyers qualifying as consumers)
You can assert your repair claims at your choice directly at the Webshop's registered office, any establishment, branch, and repair services indicated by the Webshop on the warranty card. You can report your warranty claims to the Webshop through the contacts defined in point 4.
Proving contract conclusion is your burden (with invoice, receipt).
The Webshop bears costs related to fulfilling defect liability obligations.
The Webshop is obligated to make minutes about defect liability or warranty claims you report, and immediately provide you with a copy in a demonstrable manner.
Repair or replacement must be performed within appropriate deadline considering the Product's characteristics and your expectable intended use, considering your interests.
If the Webshop cannot declare about fulfilling your reported defect liability or warranty claim when reporting, it is obligated to notify you about its position within five working days in a demonstrable manner.
The Webshop is obligated to preserve minutes for three years from recording and present them to control authorities.
The Webshop strives to perform repair or replacement within fifteen days at most. If repair or replacement duration exceeds fifteen days, then the Webshop is obligated to inform you about expected repair or replacement duration. Information occurs electronically or in another manner suitable for receipt confirmation with your prior consent.
If Product replacement is not possible, the Webshop is obligated to refund the purchase price shown on the invoice or receipt you present within eight days. The eight-day deadline begins when the thirty-day deadline prescribed for repair expires unsuccessfully.
Other rules for repair in case of mandatory warranty
In contracts between consumers and businesses, parties cannot make agreements different from Government Decree 45/2014 (II. 26.) provisions to the Consumer's detriment.
If during warranty period:
a) when repairing the Product for the first time, the Webshop determines the Product cannot be repaired, absent your different arrangement, the Webshop is obligated to replace the Product within eight days,
b) after repairing the Product three times it breaks down again - absent your different arrangement, or if you don't demand proportional purchase price reduction and as a consumer don't wish to repair or have the consumer good repaired at the Webshop's expense, the Webshop is obligated to replace the Product within eight days,
c) if Product repair does not occur by the thirtieth day from communicating the repair claim to the Webshop - absent your different arrangement - the Webshop is obligated to replace the Product within eight days after the thirty-day deadline expires unsuccessfully.
If the consumer good breaks down for the fourth time, you are entitled to turn to the Webshop with repair claims, or demand proportional purchase price reduction from the Webshop, or repair the consumer good at the Webshop's expense. If you don't exercise these rights or didn't declare about them, the Webshop must replace the consumer good within 8 days, if this is not possible, refund the sales price shown on invoice or receipt within 8 days.
During repair, only new parts can be installed in the Product.
If the Webshop fulfills defect liability or warranty obligations differently from the right you wish to assert, the reason must be provided in the minutes.
In case of Product or Product part replacement (repair), warranty time begins again for the replaced (repaired) Product (product part), and regarding defects appearing as repair consequences.
Replacement claim within three working days
If you assert replacement claims within three working days from purchase (installation) due to Product breakdown, the Webshop cannot refer to disproportionate additional costs, but is obligated to replace the Product, provided the breakdown prevents intended use.
Prohibition of parallel right assertion
However, you are not entitled to assert defect liability and warranty claims, or product liability and warranty claims simultaneously, in parallel for the same defect.
Warranty therefore does not affect asserting your rights arising from law - especially defect and product liability, and compensation rights.
Legal dispute settlement
If legal disputes arise between parties that cannot be settled peacefully, you can initiate conciliation body procedure according to the provisions in point XII of the GTC.
The Webshop assumes no warranty and liability for damages arising from defective or negligent handling after risk transfer, excessive use, effects different from specified, or other non-intended Product use.
Annex 5
Definitions
Parties: Service Provider and Buyer together.
Service Provider or Webshop: one contracting party of these GTC, the organization defined in point I.
Consumer: a natural person acting outside their profession, independent occupation or business activity, who buys, orders, receives, uses, utilizes goods or is the addressee of commercial communication or offers related to goods.
Besides the above "Consumer" definition, persons falling outside this scope can also initiate procedures before conciliation bodies, since in this narrow scope the consumer concept extends to civil organizations according to separate law, church legal entities, condominiums, housing cooperatives acting for purposes outside their independent occupation and economic activity scope, who buy, order, receive, use, utilize goods or are addressees of commercial communications or offers related to goods.
Consumer contract: Contract where one party qualifies as Consumer.
Website: Electronic interface operated by the Service Provider where the Contract is concluded.
Warranty: According to the Civil Code for contracts between Consumers and Webshop,
We do not sell products on this Website that would oblige the Service Provider to provide warranty according to applicable laws.
Contract: sales contract concluded between Service Provider and Buyer using the Website.
Distance contract: consumer contract concluded within a distance sales system organized for providing products or services according to the contract, without simultaneous physical presence of parties, where contracting parties use exclusively means enabling distance communication for contract conclusion.
Buyer: person concluding a Contract by making a purchase offer through the Website, who can be either a consumer or an organization not qualifying as consumer (legal entity or other organization not qualifying as such).
goods: movable things, including water, gas and electricity packaged in containers, bottles or otherwise in limited quantities or with specified volume, and goods containing digital elements, (equivalent to products in the Contract's conceptual system);
goods containing digital elements (products): movable things that contain or are connected to digital content or digital services, such that without the relevant digital content or digital service the goods could not fulfill their functions;
digital environment: hardware, software and network connection used by the consumer to access or utilize digital content or digital services;
digital service:
a) service enabling consumers to create, process, store digital data or access it; or
b) service enabling sharing or other interaction with digital data uploaded or created by the consumer and other service users;
digital content: data produced or provided in digital form;
functionality: ability of goods containing digital elements, digital content or digital service to fulfill functions appropriate to their purpose;
manufacturer: the product's producer, for imported products the importer bringing the product to European Union territory, and any person who presents themselves as manufacturer by placing their name, trademark or other distinguishing mark on the product;
integration: connecting and incorporating digital content or digital service with various components of the consumer's digital environment so digital content or digital service can be used according to contractual performance requirements;
interoperability: ability of goods containing digital elements, digital content or digital service to work together with hardware and software different from what goods, digital content or digital services of the same type are usually used with;
warranty: according to the Civil Code, warranty undertaken for contract performance, which the business undertakes for proper contract performance beyond or in absence of legal obligation;
compatibility: ability of goods containing digital elements, digital content or digital service to work together - without need for conversion - with hardware or software that goods, digital content or digital services of the same type are usually used with;
personal data: personal data defined in Article 4 point 1 of the general data protection regulation;
durability: a product's ability to maintain required functions and performance under normal use;
durable medium: any device enabling the consumer or business to store data personally addressed to them in a way accessible for the future and for a period appropriate to the data's purpose, and to display stored data in unchanged form, such durable media include e.g. CD Rom or email;
free of charge: without paying necessary costs - especially postal costs, shipping costs, labor costs or material costs - arising for making goods, digital content or digital service contractual;
business: business defined in the Civil Code, including persons acting on behalf or for the benefit of the business;
purchase price: consideration payable for goods, digital content provision or digital service provision.
Annex 6
INTERTICKET Ltd.'s rules for addressing terrorist content dissemination
Introduction
Regulation (EU) 2021/784 of the European Parliament and Council on addressing the dissemination of terrorist content online (hereinafter: TCO regulation), and Act CVIII of 2011 on certain issues of information society services (hereinafter: E-commerce Act) establish rules for addressing misuse aimed at public dissemination of online terrorist content.
According to the TCO regulation and E-commerce Act Section 12/B § (1), the competent authority and contact point in Hungary is the National Media and Infocommunications Authority Office (hereinafter: Authority), which, if it learns of terrorist content, obliges the hosting service provider in a removal order to remove or make it inaccessible.
Terrorist content according to the TCO regulation is material that incites or calls upon a person or group of persons to commit terrorist acts, or provides guidance for weapon preparation or other methods or techniques usable during terrorist attacks. Materials disseminated for educational, journalistic, artistic or research purposes, or for preventing or combating terrorism do not qualify as terrorist content.
The Service Provider fulfills its obligations contained in the above legislation as follows:
Annex 7
Compliance with Regulation 2022/2065 EU (DSA, Digital Services Act Regulation, DSA Regulation)
The Service Provider's publication obligations prescribed by the DSA regulation are available at the following links:
a) transparency reports (https://www.jegy.hu/articles/1267/atlathatosagi-jelentes-2024-februar-17-2025-februar-16)
b) publishing user numbers (https://www.jegy.hu/articles/1268/atlagos-havi-aktiv-felhasznalok-kozzetetele)
(a) sufficiently substantiated explanation of why the user claims the information in question is illegal content; and
(b) clear indication of the information's precise electronic location, such as exact URL or URLs, and if necessary additional information enabling illegal content identification adapted to the given content type; and
(c) name and email address of the individual or organization submitting the notification, except for information involving crimes mentioned in Articles 3-7 of Directive 2011/93/EU; and
(d) statement confirming the good faith conviction of the individual or legal entity submitting the notification that information and claims in the report are accurate and complete.
a) that the information qualifies as advertising;
b) on whose behalf the advertisement was displayed;
c) who financed the advertisement, if this person differs from the person mentioned in point b);
d) what are the substantial information related to parameters for determining the service's targeted audience through advertising - which must be directly and easily accessible from the advertisement -, and if applicable, how to modify these parameters.
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